QUALITY + SAFETY
Quality and Safety
The quality and safety of the patient experience at Hardin Medical Center are priority #1. Our staff is trained to use protocols such as time-outs, checklists, and debriefs. This training creates an environment that embodies teamwork, fosters communication, and sets expectations for team members, which is essential in saving lives.
Every employee at HMC, whether a CEO, an ER nurse, a member of the maintenance team, a member of the EVS team, a physician, a board member, the chaplain, or anyone concerned about the care of our patients, is empowered to speak up if something is concerning.
The HMC Operating Rooms are equipped with checklists for pre- and post-surgery. A debriefing afterwards also ensures that the entire team is well-trained.
DNV Reaccredits Hardin Medical Center for Excellence in Patient Safety and Quality
Hardin Medical Center is proud to announce the successful completion of its accreditation process through DNV, a global leader in healthcare certification and assurance.
This prestigious accreditation confirms that Hardin Medical Center meets or exceeds the patient safety standards set forth by the U.S. Centers for Medicare and Medicaid Services (CMS). DNV’s program is the only one that combines the Medicare Conditions of Participation with the internationally recognized ISO 9001 Quality Management System—offering hospitals a powerful foundation for continuous quality improvement.
“The DNV program is consistent with our long-term commitment to quality and patient safety,” said Chief Quality Officer Chuck Reece. “The ability to align ISO 9001 quality standards with our clinical and operational processes is a major step forward for our organization.”
As part of this journey, Hardin Medical Center has three years from the date of accreditation to achieve full compliance with ISO 9001. This globally trusted quality management system is used by organizations around the world to enhance service delivery, operational efficiency, and sustainability.
“We’ve taken an entirely different approach to accreditation, and hospitals are really responding,” said Kelly Proctor, President of DNV Healthcare USA Inc. “Since accreditation is a must-have credential for nearly every hospital in the country, why not make it more valuable? That’s where ISO 9001 comes into play—it transforms accreditation into a true quality improvement process.”
DNV’s accreditation program, called NIAHO® (National Integrated Accreditation of Healthcare Organizations), involves annual hospital surveys instead of once every three years. This encourages continuous progress, improved clinical workflows, and open communication across departments.
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About DNV
DNV is a global independent certification, assurance, and risk management provider operating in more than 100 countries. Through its broad experience and deep expertise, DNV advances safety and sustainable performance, sets industry benchmarks, and drives innovative solutions.
Whether certifying a company’s management system or products, accrediting hospitals, providing training, or assessing supply chains and digital assets, DNV enables customers and stakeholders to make critical decisions with confidence.
Driven by its purpose—to safeguard life, property, and the environment—DNV is a trusted voice for many of the world’s most successful and forward-thinking companies.
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